Live Arrival Guarantee
Every order is covered by our Live Arrival Guarantee. If any shrimp, fish or invertebrate arrives dead, we'll do our best to reimburse you for the lost animals. Just photograph them and start a claim within 24 hours of delivery.
We guarantee the live arrival of eligible livestock when all shipping and delivery requirements are followed. If an eligible animal arrives deceased, please follow the claim requirements for the applicable product below.
In the rare of case of Dead On Arrival (DOA) please:
To submit a claim within 12 hours of the first delivery attempt or pickup.:
•Take clear photos of the invertebrate(s) and/or fish in the unopened bag.
• Take a clear photo of the invertebrate(s) and/or fish after opening the bag and lay it down on a paper towel so the quantity is clear and visible.
• Submit your claim within 12 hours through our DOA claim process.- https://shrimpybusiness.com/a/returnzap
For approved claims, customers will receive a store credit or a gift card for the cost of the affected invertebrate(s) and/or fish, or a replacement. Replacement shipping costs are the customer's responsibility. In some cases depending on the quantity and value of order we may reship the order.
Note : Customers are responsible for ensuring they have an appropriate aquarium setup and suitable water conditions before ordering an axolotl.
Snails
Snails may remain inactive for several days after arriving due to transportation stress.
Please allow up to 5 days for a snail to become active after arrival.
If a snail has not moved after 5 days or shows clear signs that it has died or start to smell, contact us with photos and your order number. For approved claims, customers will receive a store credit or a gift card for the cost of the affected snails, or a replacement. Replacement shipping costs are the customer's responsibility.
Aquatic Plants
Aquatic plants may experience temporary stress after shipping. Wilting, melting leaves or dry-looking stems do not necessarily mean that a plant has died.
Please allow the plant time to acclimate and recover after arrival for almost 15 days.
If a plant arrives severely damaged or appears to be dead upon arrival, contact us as soon as possible with the clear photos of the plant as received on info@shrimpybusiness.com
Plant claims will be reviewed individually based on the condition of the plant upon arrival.
DOA Claim Requirements
DOA claims must be submitted within the applicable timeframe listed above.
Claims may not be approved if:
• The required photos or documentation are not provided.
• The animal was left outside or unattended for an extended period.
• The package was delivered to an incorrect address provided by the customer.
• The package was forwarded to another address or the package was routed to a P.O box or mail box.
• A package was held at a carrier location and was not promptly picked up.
• The customer did not follow the applicable shipping or delivery requirements.
Carrier delays or forwarding errors will be reviewed on a case-by-case basis.
Incorrect or Missing Items
If an order arrives with a missing or incorrect item, contact us as soon as possible.
Email us on info@shrimpybusiness.com
• Order number.
• Photos of the package and shipping label.
• Photos of the product received.
• A description of the issue.
Our team will review the order and determine the appropriate resolution.
Refunds & Store Credit
Approved store credit refunds are generally limited to the affected product unless otherwise stated in the applicable policy.
For approved DOA claims, customers may receive a store credit or gift card for the cost of the affected eligible livestock.
Original shipping charges are generally non-refundable.
Replacement orders may require a new shipping charge borne by the customer unless stated otherwise
Xtreme Bottom Wafer 14mm
Xtreme Bottom Wafer 14mm
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- 100% Live Arrival Guarantee
- Fast, reliable shipping across the US
- Climate-adapted, insulated packaging
Xtreme Bottom Wafer 14mm
About This Species
Catfish and especially Plecos need a different diet. Cellulose is a part of that diet in the wild as they feed off the roots and branches of dead and live trees and shrubs. To provide those nutrients in an aquarium we added cellulose in the form of Stinging Nettle. Just enough to provide what is needed. We also made the wafer hard and with some weight to encourage the natural scraping habits found in the wild. As these fish are nocturnal, most of the feeding is at night, so this pellet will hold up for hours in the tank and will not foul the water.
We use Green Pea as our primary protein and add fish, herring, kelp, shrimp and spirulina to round out the diet. And, over the years users report that this formula is a favorite of lots of other fish. So, you should try it in a tank with some finicky eaters.
Ingredients:
Green Pea, Fish Meal, Herring Meal, Kelp Meal, Shrimp Meal, Rice Meal, Spirulina, Brewers Dried Yeast, Paprika, Lecithin, Marigold Extract, Fish Oil, Dl-Methionine, Canthaxanthin, Grain Distillers Dried Yeast, Rice Flour, Dried Kelp, Algae Meal-Dried, Stinging Nettles, Paprika, dl-Methionine, Soy Lecithin, Soy Oil, L-Lysine, Vitamin A Acetate, Vitamin D3 Supplement, dl-Alpha Tocopheryl Acetate (Vitamin E Supplement), Vitamin B12 Supplement, Riboflavin, Niacin, Calcium Pantothenate, Menadione Sodium Bisulfite Complete (source of Vitamin K Activity), Folic Acid, Thiamine Mononitrate, Pyridoxine Hydrochloride, Biotin, Manganese Proteinate, Calcium Carbonate, Sodium Selenite, Red 30, Xanthophyll, Canthaxanthin, Astaxanthin, Beta Carotene
Guaranteed Analysis
Crude Protein Min. 38% Ash Max. 12%
Crude Fat Min. 5% Moisture Max. 12%
Crude Fiber Max. 12% Phosphorus Min. 0.9%