Shipping Information
Shipping Schedule
Monday: All Order Types.
Tuesday: All Order Types.
Wednesday: All Order Types
Thursday: Dry Goods Orders
Friday: Dry Goods Orders
Saturday: No Shipping
Sunday: No Shipping
Handling Time
Our current handling time is 1 to 7 business days, however, there will be situations where we will have to hold your order for longer periods of time:
1. If temperatures in your area falls outside out temperature cutoff for that service. Please refer to the temperature cutoff section below for more information. If temperatures are too warm or too cold for the respective shipping service chosen, we will hold your order until we find a safe window to ship. For winter and summer periods we highly recommend choosing UPS Next Day Air.
2. If temperatures in our area falls outside of our safe range to ship live animals.
3. If there are public holidays where USPS or UPS does not deliver or pickup.
Shipping information will be sent out after the order has been shipped and you will be able to track your package using the tracking number provided.
UPS Next Day Air does NOT mean the package will be delivered the next day from when the order was placed. Priority Mail 2-3 day shipping does NOT mean the package will be delivered 2-3 days after the order is placed. The number of days stated for each service is the transit time (Estimated Time it will take to be delivered AFTER the package has been shipped) for that particular service and does not include handling time. Please allow an additional 1-7 days for the packing and handling time. You will receive a shipping confirmation email along with the tracking information after your order has been shipped. If temperatures at the destination are out of our range to ship, the order will be held until we find a safe temperature window that is within our acceptable range, depending on the shipping service chosen. (Refer to Table under "Temperature Cutoff for each Shipping Service" section)
Temperature Cutoff for Each Shipping Service
Winter Shipping for Live Animal Orders
|
Low of Day Temperature Range |
Shipping Service Options Available |
|
32F and above |
USPS Priority Mail |
|
31F to 20F |
UPS Next Day Air (heat pack included) |
|
19F and below |
(We will hold the order until temperatures fall within the acceptable temperature range based on your shipping service selected.) |
Summer Shipping for Live Animal Orders
|
High of Day Temperature Range |
Shipping Service Options Available |
|
Below 90F |
USPS Priority Mail |
|
90F - 105F |
UPS Next Day Air (Ice pack included) |
|
above 105F |
(We will hold the order until temperatures fall within the acceptable temperature range based on your shipping service selected.) |
If temperatures at the destination are out of our range to ship, the order will be held until we find a temperature window that is within our acceptable range, depending on the shipping service chosen. If we are experiencing extreme weather conditions here in WA, we will delay orders until the weather has improved within our shipping temperature range. We will also delay shipping orders during certain holidays due to the higher probability of delays. We do this to protect our animals and to ensure customer receive healthy livestock. Feel free to contact our Customer Service Team at info@shrimpybusiness.com for any questions or concerns.
Shipping Cost and Services
| Orders with Live Animals and Plants: |
Flat Rate of $15.50 for USPS Priority (2-4 Days Transit) Flat Rate of $22.50 for UPS 2nd Day Air (2 Days Transit) |
|
Flat Rate of $45.50 for UPS Next Day Air Saver (1 Day Transit), Only for Lower 48 States. For the safety of our animals, we will only ship orders with Nano fish with UPS Next Day Air. |
|
| Orders with Dry Goods Only: | Flat Rate of $4.99 for USPS First Class (3-5 Days) *USPS First Class has a weight limit of 13 oz. |
|
Flat Rate of $14.50 for USPS Priority (2-3 days) |
Carrier Service Guarantees
UPS: UPS Next Day Air is guaranteed 11:59 pm on the guaranteed day of delivery.
UPS 2nd Day Air Service Guarantee is currently suspended by UPS.
USPS: The shipping transit times are best estimates provided by USPS, the transit time provided is not a guarantee. Although USPS have been reliable and have a very high percentage of packages being delivered on time, shipping delays do happen rarely due to cases that are out of anyone's control. However, invertebrates can survive for weeks in our packaging if they are not exposed to extreme temperatures. Furthermore, we will standby our Live Arrival Guarantee despite carrier delays that are out of our control.
How Are Our Animals Packed?
We pack our fish and invertebrates in breather bags, which are special bags that exchange oxygen through the bag walls. The bags are then packed in an insulated box along with more insulation material to ensure the animals are secure. A heat pack and cold pack is added when necessary at no additional cost. We have our own temperature ranges to add heat or cold packs from our years of experience shipping tens of thousands live animal packages.
Where Do We ship?
We ship to all 49 States in the Continental United States.
We do not ship live animals to Hawaii or Puerto Rico due to strict customs restrictions related to importing live animals into those states. However, we are able to ship Dry Goods to Hawaii and Puerto Rico, please contact us at info@shrimpybusiness.com with the items you would like to purchase and we'll send over a custom invoice.
Do You Accept Returns?
We do not accept returns for all items in our store including dry goods.