Shipping Information
Shipping Schedule
Monday: All Order Types.
Tuesday: All Order Types.
Wednesday: UPS Next Day Air, Fedex Overnight and USPS
Thursday to Sunday: No Shipping
Processing Time
Processing time is the time between when your order is placed and shipped. Our current processing time is 1 to 7 business days because we only ship Monday to Wednesday to avoid the package from being held over the weekend. However, there will be situations where we will have to hold your order for longer periods of time:
1. If temperatures at the destination and/or major transiting areas falls outside out temperature cutoff for that service. For winter and summer periods we highly recommend choosing UPS Next Day Air or Fedex Overnight.
2. If there is inclement weather in Seattle,WA that will impact shipping.
3. If there are public holidays where UPS or Fedex does not deliver or pickup.
Not to worry as we are constantly checking the weather and we will ship when we find a safe shipping window. We do this for the safety of our animals and to ensure they get to our customers safely.
Tracking information will be sent out by email after the order has been shipped.
*UPS Next Day Air / Fedex Overnight does NOT mean the package will be delivered the next day from when the order was placed.
*UPS 2nd Day Air / Fedex 2Day does NOT mean the package will be delivered 2 days after the order is placed.
The number of days stated for each service is the transit time (Estimated Time it will take to be delivered AFTER the package has been shipped) for that particular service and does not include processing time. Please allow an additional 1-7 days for the processing time.
Shipping Services
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Orders with Live Animals and Plants: |
- UPS 2nd Day Air (2 Day Transit) - UPS Next Day Air (1 Day Transit) or Fedex Overnight (Only for Lower 48 States) *For the safety of our animals, we will only ship orders with Nano fish with UPS Next Day Air or Fedex Overnight. *Heat or Cool Packs will be included for free if needed. *For Alaska Orders, shipping cost may vary. We will reach out after the order is placed with the final shipping cost. |
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Orders with Dry Goods Only: |
- USPS First Class (3-5 Days) - USPS Priority Mai (2 to 3 Days) |
Carrier Service Guarantees
UPS: All Service Guarantees are suspended.
Fedex: Fedex has suspended all service guarantees for packages containing livestock.
Minimum Order Value
Our minimum order value is set at $20 per order prior to shipping cost and taxes. If a purchase is made that is less than $20, we will hold the order and reach out to the customer.
Cancellation Fee
A 10% cancellation fee will be charged due to the non-refundable transaction fees charged to us at checkout, along with the labor and materials that takes to prepare each order.
How Are Our Animals Packed?
We pack our fish and invertebrates in bags with oxygen. The bags are then packed in an box lined with insulation along with more insulation material to ensure the animals are secure. A heat pack and cold pack is added when necessary at no additional cost. We have our own temperature ranges to add heat or cold packs from our years of experience shipping tens of thousands live animal packages.
Where Do We ship?
We ship to all 49 States in the Continental United States.
We do not ship live animals to Hawaii or Puerto Rico due to strict customs restrictions related to importing live animals into those states. However, we are able to ship Dry Goods to Hawaii and Puerto Rico, please contact us at info@shrimpybusiness.com with the items you would like to purchase and we'll send over a custom invoice.
Do You Accept Returns?
We do not accept returns for all items in our store including dry goods.