Shipping Information

When do you ship orders? / Why have I not received tracking information for my order? 

Shipping Schedule

Monday: All Order Types.

Tuesday: All Order Types.

Wednesday: All Order Types

Thursday: Dry Goods Orders

Friday:  Dry Goods Orders

Saturday: No Shipping

Sunday: No Shipping 

We ship orders with Live Animals via USPS Priority Shipping (2-3 Days) or *UPS Next Day Air (1-Day). We ship Dry Goods Only orders via USPS First Class (3-5 Days). 

*UPS Next Day Air does not mean the package will be delivered the next day from when the order was placed. 2-3 day shipping does not mean the package will be delivered 2-3 days after the order is placed. Orders will be shipped in the order it was received during our designated shipping days, please allow 3-5 days for the packing and handling time. If temperatures at the destination are out of our range to ship, the order will be held until we find a safe temperature window that is within our acceptable range, depending on the shipping service chosen. (Refer to Temperature Table below)

Any orders that are placed after Wednesday 7am PST will be shipped the following Monday or Tuesday if the weather falls within our temperature ranges for the shipping option chosen, orders will be fulfilled in the order they came in. We do this to prevent the invertebrates from being held in the post office on Sunday in the case of courier delays, this minimizes transit time. Shipping information will be sent out after the order has been shipped and you will be able to track your package using the tracking number provided. 

Although USPS and UPS have been reliable and have a very high percentage of packages being delivered on time, shipping delays do happen rarely due to cases that are out of anyone's control. The shipping transit times are best estimates provided by USPS and UPS, the transit time provided is not a guarantee. However, invertebrates can survive for weeks in our packaging if they are not exposed to extreme temperatures. Furthermore, we will standby our Live Arrival Guarantee despite carrier delays that are out of our control. 

We ship to all 49 States in the Continental United States.

We do not ship live animals to Hawaii or Puerto Rico due to strict customs restrictions related to importing live animals into those states. However, we are able to ship Dry Goods to Hawaii and Puerto Rico, please contact us at with the items you would like to purchase and we'll send over a custom invoice.


How much is shipping cost?

Orders with Live Animals and Plants:  Flat Rate of $15.00 for USPS Priority (2-3 Days)
Flat Rate of $45.00 for UPS Next Day Air Saver (1 Day), Only for Lower 48 States.

Orders shipped to Alaska might be more expensive. Contact us regarding Alaskan Orders and we will send a custom invoice.
Orders with Dry Goods Only:  Flat Rate of $4.99 for USPS First Class (3-5 Days)
Flat Rate of $12 for USPS Priority (2-3 days)


How do you ensure the Invertebrates survive during extreme weather conditions?

Winter Shipping for Live Animal Orders 

Low of Day Temperature Range

Shipping Service Options Available

32F and above

USPS Priority Mail
UPS Next Day Air

31F to 20F

UPS Next Day Air

19F and below

(We will hold the order until temperatures fall within the acceptable temperature range based on your shipping service selected.)

If temperatures at the destination are out of our range to ship, the order will be held until we find a temperature window that is within our acceptable range, depending on the shipping service chosen. If we are experiencing extreme weather conditions here in WA, we will delay orders until the weather has improved within our shipping temperature range. We will also delay shipping orders during certain holidays due to the higher probability of delays. We do this to protect our animals and to ensure customer receive healthy livestock. Feel free to contact our Customer Service Team at for any questions or concerns.


How do you pack your invertebrates?

Invertebrates will be in special breather bags. These are special bags that provide air exchange through the bag wall. Fine mesh is added to provide a media for the invertebrates to cling on to during transit. Seachem Purigen Resin are also added to absorb any harmful compounds such as Ammonia and Nitrites. The bags will then be packed in a Styrofoam box with  more insulation to prevent drastic temperature changes during transit. We will also add a heat pack or cold pack if needed.