Live Arrival Guarantee
Every order is covered by our Live Arrival Guarantee. If any shrimp, fish or invertebrate arrives dead, we'll do our best to reimburse you for the lost animals. Just photograph them and start a claim within 24 hours of delivery.
We guarantee the live arrival of eligible livestock when all shipping and delivery requirements are followed. If an eligible animal arrives deceased, please follow the claim requirements for the applicable product below.
In the rare of case of Dead On Arrival (DOA) please:
To submit a claim within 12 hours of the first delivery attempt or pickup.:
•Take clear photos of the invertebrate(s) and/or fish in the unopened bag.
• Take a clear photo of the invertebrate(s) and/or fish after opening the bag and lay it down on a paper towel so the quantity is clear and visible.
• Submit your claim within 12 hours through our DOA claim process.- https://shrimpybusiness.com/a/returnzap
For approved claims, customers will receive a store credit or a gift card for the cost of the affected invertebrate(s) and/or fish, or a replacement. Replacement shipping costs are the customer's responsibility. In some cases depending on the quantity and value of order we may reship the order.
Note : Customers are responsible for ensuring they have an appropriate aquarium setup and suitable water conditions before ordering an axolotl.
Snails
Snails may remain inactive for several days after arriving due to transportation stress.
Please allow up to 5 days for a snail to become active after arrival.
If a snail has not moved after 5 days or shows clear signs that it has died or start to smell, contact us with photos and your order number. For approved claims, customers will receive a store credit or a gift card for the cost of the affected snails, or a replacement. Replacement shipping costs are the customer's responsibility.
Aquatic Plants
Aquatic plants may experience temporary stress after shipping. Wilting, melting leaves or dry-looking stems do not necessarily mean that a plant has died.
Please allow the plant time to acclimate and recover after arrival for almost 15 days.
If a plant arrives severely damaged or appears to be dead upon arrival, contact us as soon as possible with the clear photos of the plant as received on info@shrimpybusiness.com
Plant claims will be reviewed individually based on the condition of the plant upon arrival.
DOA Claim Requirements
DOA claims must be submitted within the applicable timeframe listed above.
Claims may not be approved if:
• The required photos or documentation are not provided.
• The animal was left outside or unattended for an extended period.
• The package was delivered to an incorrect address provided by the customer.
• The package was forwarded to another address or the package was routed to a P.O box or mail box.
• A package was held at a carrier location and was not promptly picked up.
• The customer did not follow the applicable shipping or delivery requirements.
Carrier delays or forwarding errors will be reviewed on a case-by-case basis.
Incorrect or Missing Items
If an order arrives with a missing or incorrect item, contact us as soon as possible.
Email us on info@shrimpybusiness.com
• Order number.
• Photos of the package and shipping label.
• Photos of the product received.
• A description of the issue.
Our team will review the order and determine the appropriate resolution.
Refunds & Store Credit
Approved store credit refunds are generally limited to the affected product unless otherwise stated in the applicable policy.
For approved DOA claims, customers may receive a store credit or gift card for the cost of the affected eligible livestock.
Original shipping charges are generally non-refundable.
Replacement orders may require a new shipping charge borne by the customer unless stated otherwise
Mineral Junkie
Mineral Junkie
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- 100% Live Arrival Guarantee
- Fast, reliable shipping across the US
- Climate-adapted, insulated packaging
Mineral Junkie
About This Species
Minerals are vital for invertebrates in the aquarium, but they cannot be produced by the respective organism itself. With Mineral Junkie Bites you can supply your animals with all the important minerals they need. The small sticks/bites contain both inorganically and organically bound minerals in order to avoid deficiency symptoms, which are often noticeable in shrimp and other crustaceans through shedding problems, weak growth and high mortality rates in young animals.
With snails you can avoid pitting in the shell with Mineral Junkie Bites, they grow better with sufficient mineral supply and build an even, strong snail shell.
A sufficient supply of minerals is a very important factor in keeping and breeding shrimp, crayfish, crabs and snails, they are literally “addicted” to these substances. All invertebrates have a so-called exoskeleton, which consists of minerals, among other things. However, minerals are also responsible for many more specific tasks in the organism, e.g. for stimulating muscles and nerves. As is well known, the color cells of ornamental shrimp (chromatophores) are coupled to muscles, so an optimal supplementation of minerals can have a positive effect on the species-specific colouration. Numerous hormonal processes are also not possible without minerals.
In addition to minerals, Mineral Junkie Bites also contain useful vegetarian ingredients and herbal extracts with many secondary plant substances for agile and healthy animals. Protein and fat are very low, so the water quality is hardly affected and you can also use the Mineral Junkie Bites as summer or weekend food.
FEEDING RECOMMENDATION
Every 2 – 3 days or as needed as much as the animals eat within a few hours.
COMPOSITION
Minerals, Vegetable by-products, Cereals, Herbal exctracts
FOOD TYPE
Soft Bites (soft sticks) approx. 5 – 10 mm