Live Arrival Guarantee
Every order is covered by our Live Arrival Guarantee. If any shrimp, fish or invertebrate arrives dead, we'll do our best to reimburse you for the lost animals. Just photograph them and start a claim within 24 hours of delivery.
We guarantee the live arrival of eligible livestock when all shipping and delivery requirements are followed. If an eligible animal arrives deceased, please follow the claim requirements for the applicable product below.
In the rare of case of Dead On Arrival (DOA) please:
To submit a claim within 12 hours of the first delivery attempt or pickup.:
•Take clear photos of the invertebrate(s) and/or fish in the unopened bag.
• Take a clear photo of the invertebrate(s) and/or fish after opening the bag and lay it down on a paper towel so the quantity is clear and visible.
• Submit your claim within 12 hours through our DOA claim process.- https://shrimpybusiness.com/a/returnzap
For approved claims, customers will receive a store credit or a gift card for the cost of the affected invertebrate(s) and/or fish, or a replacement. Replacement shipping costs are the customer's responsibility. In some cases depending on the quantity and value of order we may reship the order.
Note : Customers are responsible for ensuring they have an appropriate aquarium setup and suitable water conditions before ordering an axolotl.
Snails
Snails may remain inactive for several days after arriving due to transportation stress.
Please allow up to 5 days for a snail to become active after arrival.
If a snail has not moved after 5 days or shows clear signs that it has died or start to smell, contact us with photos and your order number. For approved claims, customers will receive a store credit or a gift card for the cost of the affected snails, or a replacement. Replacement shipping costs are the customer's responsibility.
Aquatic Plants
Aquatic plants may experience temporary stress after shipping. Wilting, melting leaves or dry-looking stems do not necessarily mean that a plant has died.
Please allow the plant time to acclimate and recover after arrival for almost 15 days.
If a plant arrives severely damaged or appears to be dead upon arrival, contact us as soon as possible with the clear photos of the plant as received on info@shrimpybusiness.com
Plant claims will be reviewed individually based on the condition of the plant upon arrival.
DOA Claim Requirements
DOA claims must be submitted within the applicable timeframe listed above.
Claims may not be approved if:
• The required photos or documentation are not provided.
• The animal was left outside or unattended for an extended period.
• The package was delivered to an incorrect address provided by the customer.
• The package was forwarded to another address or the package was routed to a P.O box or mail box.
• A package was held at a carrier location and was not promptly picked up.
• The customer did not follow the applicable shipping or delivery requirements.
Carrier delays or forwarding errors will be reviewed on a case-by-case basis.
Incorrect or Missing Items
If an order arrives with a missing or incorrect item, contact us as soon as possible.
Email us on info@shrimpybusiness.com
• Order number.
• Photos of the package and shipping label.
• Photos of the product received.
• A description of the issue.
Our team will review the order and determine the appropriate resolution.
Refunds & Store Credit
Approved store credit refunds are generally limited to the affected product unless otherwise stated in the applicable policy.
For approved DOA claims, customers may receive a store credit or gift card for the cost of the affected eligible livestock.
Original shipping charges are generally non-refundable.
Replacement orders may require a new shipping charge borne by the customer unless stated otherwise
Live Blackworms
Live Blackworms
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- 100% Live Arrival Guarantee
- Fast, reliable shipping across the US
- Climate-adapted, insulated packaging
Live Blackworms
About This Species
To protect this live food and to ensure it arrives in good condition, live blackworms ship directly from our dedicated breeding partner using expedited overnight service.
Live Blackworms (Lumbriculus variegatus), also sold as California blackworms, are a protein-rich live food that axolotls take readily. Their constant movement triggers a natural hunting response, which makes them particularly useful for picky eaters and for animals that need to put on size.
We offer them in four sizes, from a quarter pound for a single axolotl up to a full pound for multiple animals or a breeding collection.
About This Food
Blackworms are a soft-bodied aquatic worm with no hard shell or exoskeleton, so they are easy to digest and suitable for axolotls at every stage from juvenile through adult.
They are high in protein and moisture and are widely used as a conditioning food for animals recovering from illness, transitioning between diets, or being prepared for breeding.
Because they stay alive and active at the bottom of the aquarium, blackworms encourage foraging behavior that pellets and frozen foods do not.
Feeding
Rinse thoroughly in clean, cold, dechlorinated water before every feeding and discard any water the worms were stored in.
Offer only what the animal will finish in a single sitting, using feeding tongs, a turkey baster, or a worm feeder to keep the portion contained. Remove anything uneaten to protect water quality.
Blackworms work best as a supplement alongside a staple of sinking axolotl pellets and earthworms rather than as a sole diet.
Care and Storage
Keep blackworms refrigerated in a shallow container holding roughly half an inch of clean, cold, dechlorinated water. Depth matters more than volume, as a shallow layer keeps them oxygenated.
Change the water once or twice daily, rinsing the worms and removing any dead material or debris each time. Properly maintained, a batch will keep for one to two weeks.
Healthy blackworms clump tightly together and disperse when disturbed. A batch that has gone slack, pale, or foul smelling should be discarded rather than fed.
What We Like About This Food
• Protein-rich live food that axolotls rarely refuse
• Movement triggers natural hunting and foraging behavior
• Soft-bodied and easy to digest at every life stage
• Excellent for picky eaters and conditioning
• Available in four sizes for one animal or many
• Keeps for one to two weeks with simple refrigerated care
Important Notes
Never add the shipping or storage water to an aquarium. Rinse the worms thoroughly before every feeding.
Live foods are perishable and should be unpacked and moved into refrigerated storage as soon as they arrive. Portion weights are approximate.
Feed appropriate amounts and remove uneaten worms promptly. Excess blackworms left in the aquarium will foul the water and may burrow into the substrate.